Privacy Policy

Hypedcode SRL is dedicated to ensuring the security and proper use of this information, preserving your privacy and trust. Your continued use of Clepside signifies your acknowledgment and agreement to this Privacy Policy and the subsequent processing of your personal information as detailed herein.

What Data We Collect

At Hypedcode SRL, the protection and privacy of your information are paramount to us. This section outlines the types of personal data we collect through your interaction with our platform, Clepside, which is designed to help users organize their lives effectively.

Types of Information Collected

1. Personal Information:

   • Contact Details: Your email address is collected to communicate with you regarding your account, updates, and more.

2. Account and Profile Information:

   • When you register on Clepside, we gather information such as your username, password, and other details you might provide in your user profile.

3. Technical Information:

   • We record IP addresses, browser types, and operating system details from the devices you use to access Clepside, to help diagnose problems with our server and to administer our service more effectively.
   • We records logs and debugging information to aid us in solving potential bugs or technical difficulties.

4. User Content:

   • Any notes, tasks, sessions, schedules, attachments or other User Content that you input into Clepside are stored to facilitate the syncing between devices and enable other core Clepside functionalities.

5. Usage and Preferences:

   • Tracking how you use the service helps us tailor your user experience and identify which functionalities of Clepside you engage with the most, enabling us to effectively take decisions in regards to future improvements of Clepside.

6. Communications:

   • Any interactions with our support or feedback teams are logged to help resolve any issues and improve service delivery.

How We Collect the Data

Our “Clepside” platform is designed to enhance user organization and productivity, but we recognize the importance of data security and transparency in our data collection processes. Below is a detailed overview of the methods by which we may collect data from you during your interaction with our service.

Direct User Inputs

Most commonly, we collect your personal information when you voluntarily provide it as you interact with Clepside. This can happen in several ways:

• Account Registration and Profile Setup: When you create an account and configure your profile on Clepside, you provide us personal details such as your display name, email address, password and other optional details you might choose to share to personalize your experience.
• User Content: Any information you generate or upload while using Clepside, including task lists, notes, and attachments, is collected as part of providing you the service.
• Communications with Us: When you contact our support team for assistance or send us an email inquiry, we collect the information you provide in these communications.

Indirect Collection Methods

While you use Clepside, certain information is collected automatically, which helps us improve our platform and ensure its secure functioning:

• Cookies and Tracking Technologies: We utilize cookies to manage user sessions and provide personalized experiences. You may manage cookie settings in your browser to adjust how these are handled.
• Analytics Tools: We employ analytics services that anonymously track and report on user interaction and engagement with the platform, helping us identify improvements and resolve potential issues.
• Log Data: When you access Clepside, our servers automatically record data sent from your browser, including your IP address, browser type and settings, date and time of your request, how you interacted with our service, and the device you used for access.

User Consent and Rights

It is important to note that the collection and use of your data through any of these methods occurs with your informed consent. You have the right to access, amend, or withdraw your data at any time, subject to certain limitations such as data required for legal or transactional reasons.

At Hypedcode SRL, we are committed to upholding the highest standards of data privacy and actively implement measures to ensure user data is collected respectfully and responsibly. Should you have any queries or require further clarification on our data collection processes, we encourage you to contact our support team.

How we use your Data

1. Provision of Services

We use personal information primarily to deliver and improve our services. This includes using personal data to:

• Manage user accounts, providing a personalized experience on Clepside.
• Enable the functionality that helps users synchronise across your devices and provide other functionality in regards to Clepside.
• Provide customer support, addressing any issues or queries that our users may have.
• Send important account and service information, including updates and security alerts.

2. Communication with Users

Communication is key to maintaining a seamless user experience. We use personal information to:

• Inform users about updates or changes to our services.
• Send newsletters, marketing emails, and promotional offers that users have opted in to receive. Users can opt-out of such communications at any time.
• Gather feedback through surveys or questionnaires to enhance our services.

3. Security and Fraud Prevention

To ensure the integrity and security of our services, we use personal information to:

• Detect, prevent, and address technical issues, fraud, or other harmful activity.
• Monitor and analyze usage to identify trends or potential threats.
• Implement security measures to protect personal information against unauthorized access or breach.

4. Legal Compliance

We may use your personal information to meet legal obligations, such as:

• Complying with applicable legal, tax, or regulatory obligations.
• Cooperating with law enforcement requests as required by law.
• Enforcing our terms of service and other policies to ensure fair usage.

5. Research and Development

Your information aids in our research and development efforts, which include:

• Conducting research, analytics, and statistical analysis to improve the functionality and user interface of Clepside.
• Testing new features and making adjustments to existing services.
• Understanding user behavior to tailor features and marketing communications more effectively.

6. Third-Party Interactions

While Hypedcode SRL does not sell or disclose user personal data to third parties for their marketing purposes, we may share information with:

• Service providers and partners who assist in the delivery and enhancement of our services, subject to confidentiality agreements.
• Authorities or stakeholders in compliance with legal obligations or in the defense of legal claims.

Conclusion

The information outlined here demonstrates our commitment to using your personal data responsibly and with respect for your privacy rights. Hypedcode SRL aims to use this data solely for the purposes of enhancing user experience, maintaining service integrity, and fulfilling legal obligations. If you have any concerns about how your information is handled, please reach out to us for further clarification.

Safety & Security

Safety and Security at Hypedcode SRL

This section details the measures and protocols we employ on our platform, Clepside, to safeguard your data against unauthorized access, misuse, or loss.

Data Protection and Security Measures

1. Data Encryption:
To protect data integrity and confidentiality, Hypedcode SRL uses robust encryption technologies. All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, ensuring that personal information remains secure during transmission.

2. Secure Storage:
We employ advanced security measures to prevent unauthorized access to stored data. Our databases and system architectures are designed for security from the ground up, incorporating multiple layers of protection and encrypting the data at rest.

3. Access Control:
Access to personal data within Hypedcode SRL is strictly controlled. Only authorized personnel have access to sensitive information, and such access is based on the principle of the least privilege. Employees are trained on data protection best practices and are bound by confidentiality agreements.

Breach Notification and Incident Response

1. Incident Response:
Hypedcode SRL has implemented a structured incident response plan to handle security breaches efficiently. Should a data breach occur, our response team is prepared to mitigate risks and minimize any impact on data integrity and availability.

2. Breach Notification:
In the event of a security breach that may affect your personal information, we will notify you promptly and provide detailed information on the nature of the breach, the potential risks involved, and the measures taken to address the breach. Notifications will be communicated through email or direct communication within a timeline compliant with GDPR requirements.

Compliance and Cooperation with Regulatory Authorities

Hypedcode SRL complies with applicable data protection laws, including the GDPR.

Commitment to Continuous Improvement

As part of our commitment to data security, Hypedcode SRL is dedicated to continually improving our security practices. We regularly update our security policies, conduct training for new security technologies, and adapt to changes in the data protection landscape.

Reporting Security Issues

We encourage our users to report any security concerns. If you suspect any misuse or loss of, or unauthorized access to your personal information, please contact us immediately at our designated security response email. We take all reported issues seriously and investigate them promptly to protect our users’ data privacy and security.

How long do we store it

1. Retention Period

At Hypedcode SRL, we retain personal data only for as long as is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. The retention period depends on various factors including the nature of the data, the reasons for its collection, and legal and operational retention needs, such as:

• For users who remain actively engaged with Clepside, we maintain their data throughout the duration of their account’s existence to ensure seamless provision of services.
• For financial transactions, data is kept for the length of time required by Romanian tax law to comply with auditing and reporting requirements.
• In cases where ongoing legal proceedings require the retention of certain data, or regulatory bodies request a hold for investigative purposes, data may be retained beyond usual periods.

2. Data Deletion

Users may request deletion of their accounts at any time, at which point, unless legal or vital operational reasons apply, we will facilitate this within the constraints of our platform functionality and legal obligations.

3. Exceptional Circumstances

There are exceptional circumstances under which Hypedcode SRL may be required to retain personal data for periods longer than initially intended, such as:

• If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute, we will retain the necessary data until the issue is resolved;
• Compliance with legal or regulatory requirements mandating the preservation of certain data types, including the necessary extensions in the case of legislative changes.

4. User Rights and Control

Hypedcode SRL empowers its users with various rights concerning their personal data, including the right to access, correct, and request deletion of their data. Users wishing to exercise these rights can do so through various mechanisms provided within the Clepside platform, including direct user settings and contact with our support team detailed in other sections of our privacy policy.

5. Secure Data Deletion

Upon the expiry of retention periods, Hypedcode SRL ensures that data is deleted securely and thoroughly to prevent any potential misuse. This includes employing advanced data destruction methods that comply with best industry practices and EU GDPR regulations.

Our data retention policies are designed to help ensure that we meet our lawful obligations, protect our users’ privacy, and provide excellent, continuous service on the Clepside platform. For any concerns or inquiries regarding our data retention practices, users are encouraged to contact our dedicated customer support team. Each query is addressed with attention to detail, respecting both the user’s privacy and the regulatory framework.

GDPR Compliance

General Data Protection Regulation (GDPR) Overview

Hypedcode SRL is committed to ensuring the protection of personal data and adherence to the EU’s General Data Protection Regulation (GDPR). “Clepside” is designed to help users organize their lives while ensuring their personal information is handled with the highest standards of security and compliance.

Scope and Application

This section of our Privacy Policy pertains specifically to the handling, storage, and processing of Personal Data as defined under the GDPR. The principles set out here apply to all personal data collected from users within the European Union.

GDPR Rights of the Individuals

At Hypedcode SRL, we recognize and support the rights of data subjects under the GDPR, which include:

1. The Right to Information: You have the right to be informed about the collection and use of your personal data.
2. The Right of Access: You can request access to your personal data and obtain a copy of the personal data we hold about you.
3. The Right to Rectification: You are entitled to have personal data rectified if it is inaccurate or incomplete.
4. The Right to Erasure: In certain circumstances, you can request the deletion or removal of personal data where there is no compelling reason for its continued processing.
5. The Right to Restrict Processing: You have the right to ‘block’ or suppress processing of personal data.
6. The Right to Data Portability: This allows you to obtain and reuse your personal data for your own purposes across different services.
7. The Right to Object: You have the right to object to the processing of your personal data in certain circumstances.
8. Rights in relation to automated decision making and profiling.

Data Protection Measures

Hypedcode SRL has implemented appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including but not limited to:

• Encrypting personal data in transit and at rest,
• Ensuring ongoing confidentiality, integrity, availability, and resilience of processing systems and services,
• Enabling the ability to restore availability and access to personal data in a timely manner in the event of a physical or technical incident,
• Regular testing, assessment, and evaluation of the effectiveness of technical and organizational measures for ensuring the security of the processing.

GDPR Compliance Protocols

• Consent: We ensure that consent is obtained in a lawful manner. Consent is requested in a clear and easily accessible form, with the purpose of data processing attached to that consent. Consent can be withdrawn at any time.
• Data Protection Officer (DPO): Hypedcode SRL has appointed a Data Protection Officer to oversee compliance with GDPR and other data protection laws. Our DPO can be contacted directly if you have any questions or concerns about our privacy practices or this policy.
• Data Breach Notification: In the case of a personal data breach, we will notify the appropriate supervisory authority within 72 hours of becoming aware of the breach, where feasible, unless the breach is unlikely to result in a risk to the rights and freedoms of natural persons.

International Data Transfers

Any transfer of personal data which are undergoing processing or are intended for processing after transfer to a third country or to an international organization shall take place only if, subject to the other provisions of the GDPR, the conditions laid down in the regulations are complied with by the controller and processor, including on the protection of personal data and other rights of the data subjects.

Hypedcode SRL commits to adhere to the GDPR and respect the privacy rights of our users. This section of our Privacy Policy will be periodically evaluated and updated in accordance with legal and regulatory developments.

Who we share it with (3rd Parties)

Who We Share Your Information With

At Hypedcode SRL, the privacy of our Clepside platform users is paramount. This section clarifies how and with whom we may share user information under certain circumstances. Our goal in sharing information is to provide a seamless, efficient experience for organizing your life through Clepside.

1. Sharing with Service Providers:

We engage various service providers to facilitate the operation of Clepside and to handle tasks on our behalf. These tasks include:

• Cloud Infrastructure services.
• Marketing and analytics services, which help us improve and tailor our services.

These services require access to your information in order to perform their roles. We limit the information provided to what is necessary for the execution of their service. We also seek to ensure that any service provider we employ upholds privacy and security standards comparable to ours.

2. Legal Requirements and Compliance:

In specific instances, Hypedcode SRL might be required to disclose user information in response to lawful requests by public authorities. This includes meeting national security or law enforcement requirements, complying with legal processes such as court orders, or other compliance-related scenarios. Additionally, if disclosure is necessary to prevent harm or financial loss, or in connection with an investigation of suspected or actual illegal activities, we may need to share information.

3. Business Transfers:

In cases where Hypedcode SRL is involved in a merger, acquisition, or any form of sale of some or all of its assets, personal information may be part of the transferred assets. Users will be notified via email or a prominent notice on our website of any change in ownership, including any choices they may have regarding their personal information.

4. Sharing with Your Consent:

Apart from the circumstances outlined above, Hypedcode SRL might share your information with third parties outside the scope of this policy only when we have obtained your explicit consent to do so. This might include third-party services or applications that integrate with our Clepside platform, enhancing your organization capabilities, subject to their privacy policies and terms.

5. De-identified or Aggregated Data:

We may share or disclose non-personal, de-identified, or aggregated information with partners or publicly for different purposes, including the development or marketing of new services, demographic studies, or improving our platform. This type of data does not reveal your identity, is anonymised, and is aimed at broader, analytical use.

List of sub-processors

Here’s a list of our current User Generated data sub-processors:

Payment data sub-processors:

Security of Shared Information:

While no method of data transmission is completely secure, Hypedcode SRL employs robust security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. We also expect and contractually require our service providers to protect such information from unauthorized access, use, and disclosure.

The processing and transfer of personal information as described above might involve transmissions over various networks, including transfers to other countries. By using our platform, you acknowledge and agree to these transfer scenarios.

We are dedicated to not only providing a functional and efficient service but also to maintaining your trust and protecting your personal information. Transparency in how we exercise these responsibilities is paramount to our operations. For any concerns or questions regarding our sharing practices, you are encouraged to contact our data protection officer.

Future Changes

Future Changes to This Privacy Policy

At Hypedcode SRL, we reserve the right to amend this Privacy Policy from time to time to reflect changes in the legal framework, our data collection and use practices, the features of our services, or advances in technology. Please check this page periodically for updates and changes to our privacy practices.

Notification of Changes

When we make significant changes to our Privacy Policy that materially alter the ways in which we handle previously collected information, we will endeavor to provide you with notice in advance through our service. Such notices may be communicated via email, notification on our platform, or through other relevant means, offering you the opportunity to review the changes before they become effective.

Revision Date

The date of the last revision of our Privacy Policy will be displayed at the top of the policy document. We encourage you to periodically review this page to stay informed about how we are helping to protect the personal information we collect.

Your Continued Use

By continuing to use our platform after these changes are posted, you agree to the revised policy. If you do not agree to the changes in our Privacy Policy, you should stop using our services and deactivate your account as outlined in the policy.

Binding Nature of Policy Changes

We will also update the “Effective Date” at the top of this Privacy Policy. Any changes we make to our Privacy Policy are binding and effective as of this date unless stated otherwise.

Accessing the Updated Policy

Each version of this Privacy Policy will be identified by its effective date.

At Hypedcode SRL, we are committed to safeguarding your privacy as you organize your life with Clepside. We trust that our proactive notification measures will help you stay informed about our privacy practices. If you have any questions about our Privacy Policy or the protections we offer, please do not hesitate to contact us.